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User profile for user: emmanueldmc
emmanueldmc Author
User level: Level1 38 points
It is inconceivable how no one is talking about this and how Apple is doing nothing to fix it! I bought my iPhone 13 in November 2021, and to this day I am still having problems with the device's camera. When you try to take pictures in a mirror the focus goes crazy, switching between macro and wide angle continuously, if you block macro the picture comes out blurry due to it not being able to focus properly.
Likewise with photos taken in complete darkness, when you activate the flash, the camera does not focus! It fires the photo at the same time as the flash, skipping the focus step and many of these photos come out blurry, until you are lucky enough to get it to focus in the middle of the flash firing and that's it.
It is important to emphasize that I do not have a case or lens protectors on my cameras...
This is a real headache, Apple needs to do something and fix it!
iPhone 13 Pro Max, iOS 15
Posted on Mar 11, 2022 5:18 AM
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User profile for user: ayushy4
ayushy4
User level: Level1 8 points
Posted on Jul 20, 2022 11:31 AM
I bought the Iphone 13 PM 256 a month back and the camera lens is switching to macro mode automatically and the picture quality is bad. If I turn off the macro mode the camera is unable to focus at all and the subject is blurry. This is big problem and I expect apple to fix this ASAP.
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User profile for user: Photographer_CH
Photographer_CH
User level: Level1 8 points
Jul 21, 2022 10:06 AM in response to Dogcow-Moof
Unfortunately, this doesn't work. Switches anyways. The camera is not working as it should. After trying out everything for a couple of days this is my tip: For close-ups (not necessarily macro) like butterflies, dragonflies etc. you need another phone, as in July 2022 still nothing has been fixed software-wise.
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User profile for user: Ahmedbaloch
Ahmedbaloch
User level: Level1 12 points
Aug 23, 2022 4:44 PM in response to emmanueldmc
I bought the Iphone 13 Pro Max 256gb Today and the camera lens is switching to macro mode automatically and the picture quality is bad. If I turn off the macro mode the camera is unable to focus at all and the subject is blurry. This is big problem and I expect apple to fix this ASAP. This problem is with many people with my friends and family and other people also
only on iphone 13 Pro Max
please Solve this As soon as possible
my current ios version is 15.6.1
we are waiting to solve please #Apple_we_need_Fix
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User profile for user: merlinapple
merlinapple
User level: Community Specialist
Mar 12, 2022 7:56 AM in response to emmanueldmc
Hello emmanueldmc,
Welcome to Apple Support Communities. For camera issues, this article can help you get started.
If the camera or flash on your iPhone, iPad or iPod touch aren't working
Please let us know if it helps.
Cheers!
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User profile for user: Dogcow-Moof
Dogcow-Moof
User level: Level8 36,363 points
Jul 20, 2022 11:45 AM in response to ayushy4
The camera changes to the macro lens when you are too close for the normal lens to focus.
There is nothing to fix, that's how the phone is designed.
About the Camera features on your iPhone - Apple Support
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User profile for user: Dogcow-Moof
Dogcow-Moof
User level: Level8 36,363 points
Jul 21, 2022 4:32 PM in response to shot099
It's automatic unless you shut the automatic switching off:
You might see the Camera app transition to the Ultra Wide camera as you move your iPhone close to or away from a subject. You can control automatic macro switching by going to Settings > Camera, then turning on Macro Control.
With Macro Control on, your Camera app displays a macro button
when your iPhone is within macro distance of a subject. Tap the macro button to turn off automatic macro switching, and tap it again to turn automatic macro switching back on.
If you turn on MacroControl, automatic macro switching is enabled the next time you use the camera within macro distance.If you want to maintain your Macro Control setting between camera sessions,go to Settings > Camera > Preserve Settings and turn on Macro Control.
About the Camera features on your iPhone - Apple Support
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User profile for user: Dogcow-Moof
Dogcow-Moof
User level: Level8 36,363 points
Aug 17, 2022 5:22 PM in response to shot099
It doesn’t matter what it “should” have, it’s working as designed so there’s nothing to fix.
Basically when you get too close to something for the normal lens to be able to focus on it, it will switch to the wide lens to focus as the wide lens can focus closer.
If you’re on the boundary it may switch back and forth to find whichever provides better focus.
If it didn’t switch you just wouldn’t be able to focus on anything much closer than a few inches away.
If you wish, you can let Apple know of your displeasure here:
Feedback - iPhone - Apple
We’re all just users like you here, so no one here can change anything.
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User profile for user: mrs_dss
mrs_dss
User level: Level1 8 points
May 12, 2022 12:01 AM in response to emmanueldmc
I have the same problem. Yesterday I was in the Apple Support and they told me to remove my camera protector. Don‘t get me wrong. I really like this phone, but switching from a 5 years old Android phone and having problems like this (which I did not have on any of my other phones) is absolutely embarrassing. Especially for that price… Sorry for bad English anyways…
[Edited by Moderator]
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User profile for user: Photographer_CH
Photographer_CH
User level: Level1 8 points
Jul 21, 2022 10:11 AM in response to Dogcow-Moof
Did you ever use it for close-ups (insects, plants etc.)? Then you might know that this doesn't work unfortunately. Even if you turn off the switching in the video mode and generally the macro lense, still switches. And is not able to focus properly - sometimes you need 30 seconds moving your phone around. Meanwhile, the butterfly is gone.
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User profile for user: CanIgetausernameplease
CanIgetausernameplease
User level: Level1 8 points
Aug 21, 2022 10:51 AM in response to Coskunm
That doesn’t work on mine- I also have the same exact issues & with the same purchase date as the original poster on this thread. Holding the focus lock only ensures the entire picture is out of focus. There is so much lens jumping taking place it’s nearly impossible to produce a good picture. To top it all off everything looks oil painted and unrealistic. I send photos to people and the tell me they look fake. For the price tag this was not what I signed up for!
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User profile for user: Dogcow-Moof
Dogcow-Moof
User level: Level8 36,363 points
Aug 24, 2022 3:19 AM in response to Ahmedbaloch
There's nothing to fix.
If your camera was switching between wide and normal it means you were too close for the normal lens to be able to focus on whatever you were trying to photograph.
This is confirmed by the fact that when you shut off macro mode, it couldn't focus on it.
That's the design of the camera system.
Since you just purchased the phone, if this bothers you, return your phone now for a full refund and purchase a different device that better meets your expectations.
Basically as image sensor sizes increase, minimum focus distance increases, it's physics.
The normal lens cannot focus on any object closer than about 4.25" or roughly 11 cm, which is why it switches to the wide lens that can focus much closer.
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User profile for user: Dogcow-Moof
Dogcow-Moof
User level: Level8 36,363 points
Sep 4, 2022 1:21 PM in response to C0ppert0p
Yes - many cases and protective films can interfere with the camera.
The macro functionality is far from useless, it actually works very well as confirmed by many independent reviews not to mention users.
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User profile for user: Ditchdog
Ditchdog
User level: Level1 8 points
Sep 13, 2022 7:58 AM in response to emmanueldmc
I had the same problem and have solved it for myself. The case I bought came with a cover to go over the lenses to protect them. When I removed it the camera started focusing perfectly. Not sure if this is the case for you but it definitely helped me
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User profile for user: Dogcow-Moof
Dogcow-Moof
User level: Level8 36,363 points
May 12, 2022 3:19 PM in response to shot099
If it interferes with your use of the camera, you can turn the auto switching behavior off.
Read the section on Macro Control:
About the Camera features on your iPhone - Apple Support
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User profile for user: Dogcow-Moof
Dogcow-Moof
User level: Level8 36,363 points
Aug 6, 2022 2:12 PM in response to Addikins
Make an appointment to have your phone examined; yours sounds like no iPhone 13 I've ever seen.
Genius Bar Reservation and Apple Support Options - Apple
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User profile for user: Dogcow-Moof
Dogcow-Moof
User level: Level8 36,363 points
Aug 13, 2022 3:14 AM in response to Abbiedoll79
Jumping between lenses is normal if Macro mode is enabled.
About the Camera features on your iPhone - Apple Support
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Camera Focus problems: iPhone 13 Pro Max - Blurry photos.
