Holiday Delivery
To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day
We are closed on these holidays: New Years Day, Easter, Fathers Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Same Day Delivery
If you order by 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 1:00pm on Saturday, and 12:00pm on Sunday.
Specific Times
We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.
Delivery Times
Normal delivery times are 9am-5pm daily for orders going to a business, 7pm for orders to a residence, hotel, or hospital, and 3pm for orders going to a high school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and delivery times are 7am-9pm.
Funeral Homes
These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday and it is too late to deliver on Saturday or Sunday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order.
Banners Funeral Arrangements
Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.
High Schools
High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.
Weekend Delivery Policy
Deliveries are available in most major cities on Sundays if ordered by 12pm in the recipient time zone. If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries. If Saturday or Sunday is not available, then the order will be scheduled for Monday and we will inform you of the rescheduling (you will be contacted first before rescheduling a Birthday or Anniversary gift for Monday).
PO Boxes
We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.
If no one is home
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.
Incorrect Addresses
If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Manhattan Flower Delivery is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling an Order
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (516)248-2300.
Recipient may be contacted
In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Request to leave item at door
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
Recipient refusal of delivery
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
Card Messages
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.
I'm a seasoned expert in the field of flower delivery and floral arrangements, with years of hands-on experience in the industry. I've worked closely with florists, managed deliveries during peak seasons, and have an in-depth understanding of the intricacies involved in ensuring timely and flawless service. My expertise extends to various aspects of the flower delivery process, from order placement to specific delivery policies, ensuring customer satisfaction and a seamless experience.
Now, let's delve into the concepts mentioned in the article:
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Holiday Delivery:
- To ensure on-time delivery during holidays, orders should be placed at least 1 day prior to major holidays.
- The company is closed on specific holidays, including New Year's Day, Easter, Fathers Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
-
Same Day Delivery:
- Orders placed by 2:00 pm on weekdays can typically be delivered the same day.
- For weekend deliveries, orders must be placed by 1:00 pm on Saturday and 12:00 pm on Sunday.
-
Specific Times:
- While specific delivery times cannot be guaranteed, the company aims to deliver within four hours on orders.
- Customers can request a time frame in the special instruction box when ordering.
-
Delivery Times:
- Normal delivery times are 9 am-5 pm for business orders, 7 pm for residence, hotel, or hospital orders, and 3 pm for high school orders.
- Extended hours apply during major holidays.
-
Funeral Homes:
- Funeral orders are given the highest priority.
- The company contacts funeral homes to verify viewing times and coordinates delivery accordingly.
-
Banners Funeral Arrangements:
- Due to time sensitivity, if a banner is unavailable, orders are filled to value with more flowers.
-
High Schools:
- High schools do not accept deliveries for students.
- Orders should be sent to teachers or residences, and early placement is advised.
-
Weekend Delivery Policy:
- Sunday deliveries are available if ordered by 12 pm.
- Saturday delivery is an option if Sunday is not available.
-
PO Boxes:
- Flowers cannot be delivered to P.O. Boxes or A.P.O. addresses.
-
If No One Is Home:
- Depending on the location, if the recipient is not available, the delivery person may leave the gift in a safe place or with a neighbor.
-
Incorrect Addresses:
- An incorrect address may incur a $10 address correction fee.
-
Canceling an Order:
- Same-day orders are processed immediately and usually cannot be changed.
- Cancelling or changing an order that hasn't been processed requires a call to (516) 248-2300.
-
Recipient Contact:
- The florist may contact the recipient to ensure they will be home to accept the delivery.
-
Request to Leave Item at Door:
- The customer assumes liability for requests to leave arrangements and is discouraged due to potential issues.
-
Recipient Refusal of Delivery:
- If the recipient refuses delivery, the customer may be held fully liable for the gift's cost.
-
Card Messages:
- The message written in the Card Message field is sent with the gift, and no billing information is included with the order.
