E-banking questionnaire - Survey Ideas | Startquestion (2024)

1. How often do you use online banking? Daily Weekly Monthly Rarely Never

2. How satisfied are you with the online banking services provided by your bank? Very satisfied Satisfied Neutral Unsatisfied Very unsatisfied

3. Which of the following features do you consider important in an online banking platform? 24/7 access Mobile app Bill payment Transfers Investment options

4. What security measures do you expect from your online banking platform? Two-factor authentication Encryption Fraud detection Regular security updates

5. Have you ever encountered any issues or difficulties while using online banking? Yes No

6. Do you feel that online banking is more convenient than traditional banking methods? Yes No

7. What improvements would you like to see in your online banking experience?

8. Have you ever been a victim of online banking fraud? If yes, please share your experience.

9. How likely are you to recommend online banking to a friend or family member? Very likely Likely Neutral Unlikely Very unlikely

10. Which devices do you use for accessing your online banking account? Desktop computer Laptop Smartphone Tablet

The Impact of E-banking on Customer Satisfaction and Security

E-banking questionnaire is a tool to gather valuable insights
from customers regarding their online banking experience. Customer feedback is crucial for banks to improve their services
and provide a seamless user experience. The survey title itself captures the essence of modern banking trends
where traditional brick-and-mortar branches are being replaced by digital platforms. The survey delves into various aspects
of online banking, from frequency of use to satisfaction levels and security concerns. Participants are asked to rate different features
like 24/7 access, mobile app, bill payment, transfers, and investment options. The questionnaire also explores the importance of security measures
such as two-factor authentication, encryption, fraud detection, and regular security updates. Respondents are encouraged
to share any issues or difficulties they have faced while using online banking and suggest improvements for a better user experience. Despite the convenience
offered by e-banking, concerns about security and fraud remain prevalent. The survey aims to gauge the overall sentiment towards online banking
and assess the likelihood of recommendations to friends and family. By understanding customer preferences and concerns, banks can tailor their
digital services to meet the evolving needs of users in today's fast-paced world.