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Written by: Chloe Silverman, Senior Writer at The Hartford
Reviewed by: Gene Marks, CPA, Author & Small Business Owner
What Is Errors and Omissions Insurance?
Errors and omissions insurance, also known as E&O insurance and professional liability insurance, helps protect your business from lawsuits that claim you made a mistake in your professional services. This insurance can help cover your court costs or settlements, which can be very expensive for your business to pay. Learn more about what errors and omissions insurance coverage is.
What Does E&O Insurance Cover?
Errors and omissions insurance, or E&O insurance, can help protect business owners from claims of:
- Negligence
- Errors in services given
- Omissions
- Misrepresentation
- Violation of good faith and fair dealing
- Inaccurate advice
If someone sues your business for making a mistake in the professional services you’ve provided, E&O insurance covers part of your:
- Attorney fees, which cost an average of $3,000 to $150,000.
- Court costs, like reserving a courtroom or paying for expert witnesses.
- Administrative costs to put your defense together, such as paying office managers or court reporters.
- Settlements and judgments, which can cost a couple thousand to millions of dollars.
Why Do You Need Errors & Omissions Insurance?
Without errors and omissions insurance, the cost of liability claims can be so expensive that they could put your business at risk of closing. Even if your customer drops their claim, your legal expenses could still be thousands of dollars. And if you’re found at fault or agree to settle the claim out of court, you can expect to pay a large amount out of pocket. That’s why it’s important to protect your business with errors and omissions coverage.
Who Needs an Errors & Omissions Insurance Policy?
Businesses that provide a service to customers should carry errors and omissions insurance. This includes many types of professionals, including:
- Accountants
- Engineers and engineering firms
- Advertising firms
- Educators
- Marketing firms
- Website developers
- Consulting companies
- Barbershops and hair salons
- Printing and publishing companies
- Pet services, such as veterinarians and pet groomers
- Real estate agents
Errors and Omissions Insurance Cost
Every business has unique needs, so your errors and omissions insurance price will be specific to your company. The cost of professional liability insurance will vary for different types of businesses depending on the number of employees you have, your business’ location, coverage limits chosen and the risk class your business is associated with.
On average, technology companies paid $86 a month (minimum) for errors and omissions insurance with The Hartford.1 Other industries may pay more or less depending on the risk class.***
No matter what you pay, when you consider the cost of errors to your business, paying an insurance premium is worth it.
Errors & Omissions Insurance FAQs
You can help keep your errors and omissions insurance cost down by:
- Training your employees
- Checking your contracting system for quality control
- Communicating with customers regularly about issues to make sure they’re satisfied
Errors and omissions insurance doesn’t help cover claims from events that happened before your policy’s retroactive date. It also doesn’t help your business with claims filed after your policy’s extended reporting period.
Be aware that errors and omissions doesn’t cover every type of liability claim. This insurance won’t help your business with claims of:
- Illegal acts and purposeful wrongdoing, such as intentionally breaking the law or deceiving your customers or clients.
- Bodily injury or property damage that your business causes. For these kinds of claims, you’ll need a general liability insurance policy.
- Employee injuries or illnesses caused by their work. A workers’ compensation insurance policy can give your employees benefits to help them recover from a work-related injury or illness. Be aware that many states require this coverage if you have employees.
- Discrimination or harassment in the workplace that your employees file. Getting employment practices liability insurance can help cover these types of claims.
Errors and omissions insurance only helps cover claims if:
- It’s filed within your policy period or the extended reporting period.
- The incident occurred on or after your retroactive date.
The retroactive date means incidents that happen on or after a certain date in your policy are eligible for coverage. The extended reporting period helps cover claims filed within a certain period of time after your policy expires. The retroactive date is important because some events that result in a loss for a client might not be apparent until a few years later when the court summons arrives in the mail. By having an older retroactive date, you will have more protection from events that happened in the past that have not surfaced yet.
Some common examples of how errors and omissions insurance can help your business include:
- Your accounting firm provides inaccurate financial advice to your client. As a result, they lose thousands of dollars and file a claim against your business.
- Your real estate agency forgot to include important details about a home. The buyer you’re working with files a claim against your agency claiming that you were negligent in the services you provided.
- Your public relations firm created a communication strategy for another business to improve its reputation. Instead, it causes a negative reaction locally and the client sues your business after seeing a decrease in sales.
Get a Fast and Free Errors and Omissions Insurance Quote From The Hartford
We’re an insurance company backed by over 200 years of experience. We understand your business has unique needs and we’re here to help get you the coverage you need. Get a small business insurance quote today and learn how we can start protecting your business.
Last Updated: February 7, 2024
** "World's Most Ethical Companies" and "Ethisphere" names are registered trademarks of Ethisphere LLC.
*** Quotes will vary by business depending on the size of your business, the state your business is located in, coverage limits chosen, and the risk class your business is associated with.
1 Premium amounts presented are based on monthly premium paid by The Hartford's Small Business customers between 1/1/22 and 9/14/23 for 12-month policies. Premium is derived from a number of factors specific to your business and may vary.
Additional disclosures below.
Find Out More About Errors & Omissions Insurance
Error and Omission Insurance Cost
Errors and Omissions Insurance for Technology
Who Needs Errors and Omissions Insurance?
The Hartford shall not be liable for any damages in connection with the use of any information provided on this page. Please consult with your insurance agent/broker or insurance company to determine specific coverage needs as this information is intended to be educational in nature. The information contained on this page should not be construed as specific legal, HR, financial, or insurance advice and is not a guarantee of coverage. In the event of a loss or claim, coverage determinations will be subject to the policy language, and any potential claim payment will be determined following a claim investigation. Certain coverages vary by state and may not be available to all businesses. All Hartford coverages and services described on this page may be offered by one or more of the property and casualty insurance company subsidiaries of The Hartford Financial Services Group, Inc. listed in theLegal Notice. The Hartford Financial Services Group, Inc., (NYSE: HIG) operates through its subsidiaries under the brand name, The Hartford, and is headquartered in Hartford, CT. For additional details, please read The Hartford’s Legal Notice. * Customer reviews are collected and tabulated by The Hartford and not representative of all customers.
