FAQs About Insurance Claims Amid Coronavirus Pandemic (2024)

My business was temporarily shut down by the pandemic. Will insurance cover my losses?

It depends on the terms of your policy. Talk to your insurance company or broker, but be prepared for bad news: Even if your insurance includes “business interruption” coverage, it might not cover losses from the outbreak.

Business interruption coverage is typically tied to physical damage from a cause you are insured for, such as a fire or hurricane. Absent such damage, it can be difficult to press a claim, says Shannon O’Malley, a partner in the Dallas office of the national law firm Zelle LLP, who wrote in-depth analysis of the issue early in the pandemic.

In addition, many business policies explicitly exclude claims arising from a virus or communicable disease, or don’t address those causes, which can effectively mean the same thing.

A flurry of lawsuits filed by businesses ranging from restaurants and hair salons to Major League Baseball teams have challenged insurance companies’ denial of COVID-related claims, but state and federal courts are largely finding for the insurers, according to tracking by the University of Pennsylvania’s Carey Law School.

Even if a policy includes “civil authority” provisions related to a government order to close, these typically require that the order arise from physical damage caused by a covered event, O’Malley says. Claims on this basis are complex and contingent on individual circ*mstances; consider consulting an attorney well versed in insurance law to discuss your situation.

Will my health insurer make me pay anything if I need coronavirus treatment?

Probably. Most large insurers waived cost-sharing for COVID-19 treatment for most of 2020 and into 2021, but they are now generally applying copays, coinsurance and deductibles for such services.

Regardless of your insurer, you should not have to pay anything out of pocket for federally approved COVID-19 vaccines. Major insurers continue to cover COVID-19 diagnostic tests in most circ*mstances and, under federal guidelines, must pay for up to eight at-home rapid tests a month for members of their plans. (You may need to pay upfront for over-the-counter rapid tests and file a claim with your insurer for reimbursem*nt; check with your plan provider.)

More information is available from insurers’ websites. If your provider is not listed, call your health plan’s customer service number to find out about its coronavirus response.

  • Aetna:No cost-sharing for diagnostic testing to determine whether treatment is needed, or for antibody tests ordered by a physician or medical professional. The waiver does not apply to tests for the purpose of returning to work or school, except as required by law. Cost-sharing is in effect for treatment for COVID-19.
  • Anthem:No out-of-pocket costs for doctor-ordered COVID-19 testing and test-related visits. Copays, coinsurance and deductibles apply for COVID-19 medical care, according to the terms of your health plan.
  • Blue Cross/Blue Shield:Blue Cross/Blue Shield is an association of member companies that operate independently, and COVID-19 cost-sharing policies may differ from state to state. Use the map at the Blue Cross/Blue Shield coronavirus web page to check on procedures in your state.
  • Cigna: No out-of-pocket costs for COVID-19 diagnostic tests, or for diagnostic office visits with an in-network provider, through the end of the federally declared public health emergency, which currently runs until July 15, 2022. There is cost-sharing for COVID-19 treatment.
  • Health Care Services Corporation(HCSC):No cost-sharing for FDA-approved COVID-19 diagnostic tests or for testing-related visits with in-network providers until the end of the public health emergency. Out-of-pockets costs apply for COVID-19 treatment.
  • Humana: COVID-19 diagnostic tests are 100 percent covered for Medicare Advantage plan holders in all circ*mstances and for members insured through employer plans if the test is ordered by a health care professional. Out-of-pockets costs for COVID-19 treatment are waived for the 2022 plan year for Medicare Advantage members, but standard copays, coinsurance and deductibles apply for people with employer plans.
  • Kaiser Permanente:No-cost testing is available to members. COVID-19 treatment is subject to your policy's cost-sharing provisions.
  • United Healthcare:No out-of-pocket costs for FDA-approved diagnostic tests ordered by a health care professional, or for testing-related visits, during the federal public health emergency. Standard cost-sharing applies for COVID-19 treatment.

Is Medicare covering COVID-19 vaccines, testing and treatment?

Medicare will pay all costs for any federally authorized COVID-19 vaccine, for testing ordered by a doctor or other health care provider, and for over-the-counter at-home tests (up to eight per month). There will be no out-of-pocket costs, whether you have Original Medicare or a Medicare Advantage plan.

People with original Medicare who are hospitalized for COVID-19 treatment will still have deductibles and copays. If you have a supplemental Medigap plan, it may cover these costs. If you have Medicare Advantage, out-of-pocket costs for hospital and outpatient treatment vary by plan. Contact your Advantage plan provider.

You'll find more information in our AARP Answers on Medicare and the coronavirus.

What about Affordable Care Act (ACA) health plans?

Heath insurance purchased through the ACA marketplace is required to cover emergency services and hospitalization, and that would apply to such treatment for COVID-19. You may incur out-of-pocket costs, depending on your plan. Ask your plan provider about its coverage.

I don't have health insurance. Can I get covered?

You may be able to get Medicaid, the federal-state health care program for low-income people, or an ACA plan.

Medicaid enrollment is open all year. More than 13 million people have signed up since the start of the pandemic, according to tracking by the Kaiser Family Foundation. Eligibility is based primarily on income and differs by state — contact your state's Medicaid program for information.

ACA plans in most states are sold through the federal marketplace. Open enrollment for 2022 plans ended Jan. 15. For 2023 coverage, federal open enrollment runs from Nov. 1 to Dec. 15. Some states operate their own ACA exchanges and maintain different enrollment periods; check with your state's exchange for information.

Outside of your state's open enrollment window, you can sign up for an ACA plan if you qualify for a special enrollment period due to a life-changing event, such as a loss of previous health coverage.

Some health insurers sell short-term policies with low premiums, but these offer limited benefits and, unlike with Medicaid and ACA plans, you can be turned down for a preexisting condition. Closely read and carefully consider a short-term plan's provisions before signing up.

Editor’s note: This story has been updated to reflect new COVID-19 information.

FAQs About Insurance Claims Amid Coronavirus Pandemic (2024)

FAQs

How were insurance companies affected by COVID? ›

The pandemic affected health insurer earnings by changing the pattern of payments on claims and by decreasing investment income.

Does insurance cover pandemic losses? ›

Most commercial policies have exclusions for loss due to contamination by virus and similar perils. You should check your policy for a specific exclusion for viral/bacterial contamination or an incident triggered by an epidemic/pandemic, which means insurance would not cover losses related to COVID-19.

What is pandemic insurance? ›

This bill establishes the Pandemic Risk Reinsurance Program within the Department of the Treasury. The program generally provides compensation to insurers if they incur losses as a result of coverage related to pandemics and outbreaks of disease.

What are the symptoms of COVID-19 in 2024? ›

Symptoms of COVID-19

a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours. a loss or change to your sense of smell or taste. shortness of breath. feeling tired or exhausted.

Which companies were most affected by COVID? ›

Among key industries, accommodation and food services (including hotels, restaurants, and similar businesses), retail, and manufacturing were proportionately hardest hit by job losses since the start of the pandemic, while healthcare was impacted least.

How did the COVID-19 pandemic affect companies? ›

As the coronavirus pandemic shut down everyday commerce in 2020, businesses across the globe shifted focus, switching to remote work and in many cases offering new products, services and delivery methods to reach customers and maintain operations.

What are the two coverages under liability coverage? ›

Bodily Injury Liability Coverage and Property Damage Liability Coverage both help protect you if you're at fault for an accident.

Is COVID a covered illness? ›

Treatment for COVID-19 and related illnesses is covered by health insurance under your plan. Review your plan or contact your insurance company if you have questions about cost-sharing and other charges for in-network or emergency care.

What is a business interruption waiting period? ›

The restoration period of your business interruption coverage is the length of time where your policy will help pay for lost income. In most cases, there's a 48 to 72 hour waiting period before your policy kicks in with income coverage.

What is an example of a business interruption insurance claim? ›

For example, if a fire renders a retail store unusable and it is not able to sell merchandise and generate revenue during the time it is closed for repairs, business interruption coverage could help offset income losses along with continued necessary day-to-day expenses (such as payroll and taxes).

What type of insurance covers business interruption? ›

Issue: Business interruption (BI) insurance, also called business income insurance, helps small businesses protect against monetary losses due to periods of suspended operations when a covered event, such as a fire, occurs and causes physical property damage.

What triggers business interruption insurance? ›

Standard insuring agreements typically require three elements be present to trigger coverage: A covered cause of loss, as described in the policy declarations, must be behind damage or loss of property; Necessary suspension of operations during period of restoration; and. Actual loss of business income.

What is COVID FLiRT? ›

The COVID FLiRT variants are driving this summer's wave of infections. After five summers with us, COVID-19 has settled in. And it's become a bit of a FLiRT. FLiRT is the name given to the latest variants, which now account for more than 75% of the new COVID cases in the U.S.

How long are you contagious after you test positive for COVID-19? ›

After testing positive for COVID-19, the duration of contagiousness can vary. However, individuals are typically contagious for about 10 days after the onset of symptoms. For those with mild to moderate symptoms, this period can be shorter, often around 5-7 days.

What virus is going around in 2024? ›

In 2024, the number of reported Oropouche virus disease has increased in the WHO Region of the Americas, including in areas with no previously recognized history of Oropouche virus disease. Additionally, some countries have identified fatal infections and potential vertical transmission.

How was the healthcare industry impacted by the COVID-19 pandemic? ›

Government lockdown orders affected consumer healthcare spending behavior in many ways. Lockdowns reduced the availability of in-person medical services; prompted changes in employment status, leading to health insurance adjustments; and forced many elective surgeries to be postponed.

Is the insurance industry declining? ›

Effects of the slowdown on the insurance industry

Since the economy is slower, fewer businesses and individuals have extra money to spend on insurance despite its importance. Even though it won't hit rock bottom, the demand for insurance will go down and the market will become even more competitive.

How will the increasing popularity of working from home affect the insurance market? ›

For insurance carriers that underwrite workers compensation claims, the benefit is even greater. When more companies have remote and hybrid workforces, workers comp claims go down and workers compensation insurance carriers could see improved loss ratios and greater profitability.

What are the problems with global insurance? ›

Despite its potential for growth, the global insurance market faces significant challenges. Regulatory complexities, cybersecurity threats, and the need for digital upskilling are among the key hurdles.

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