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Incident Number: 18.7c257e68.1714667824.3513473 For assistance with your shipping needs, you can call us anytime at 1.800.GoFedEx 1.800.463.3339 or visit fedex.com.
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FAQs
User reports indicate no current problems at FedEx
FedEx is a courier delivery services company.
How do I get FedEx to respond? ›
You can reach the FedEx Alert Line in the United States at: 1-866-42-FedEx (1-866-423-3339). If you are outside the U.S., click here for phone numbers.
What happens if you don't answer the door for FedEx? ›
If you are not home to sign for your package, a doortag will be left at your door and the driver may reattempt delivery.
Why can't I login to FedEx? ›
If you make too many failed attempts to log in, we'll lock your account. Please wait 60 minutes. Your user ID will be reactivated, and you'll be able to reset your password. If you need more help, contact FedEx Technical Support at 1.877.
Why are there so many FedEx delays? ›
Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, special events, and national emergencies) may occur and cause delays for inbound and outbound shipments.
Why is FedEx unable to deliver? ›
The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions. We work hard to deliver every package as soon as possible, so a delivery exception doesn't necessarily mean that your shipment will arrive late.
How to talk to a human at FedEx Live Chat? ›
You must enter an 'Email Address'. Please fill out the fields above, type your question in the box below, and click "Chat now" to proceed. You must accept the 'Terms of use' before you can chat with a representative. Please note that this web chat may be recorded for quality assurance and training purposes.
Does FedEx answer the phone? ›
U.S. Customer Service
Customer Service | 1.800.GoFedEx 1.800.463.3339 |
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FedEx Logistics Customer Contact Center 8 a.m. - 8 p.m. ET Email: ftn_us@fedex.com U.S./Canada/Mexico Border Customer Service | 1.800.249.2953 |
What to do if package is not delivered FedEx? ›
Enter your tracking number or reference number. Select Manage Delivery, then Report Missing Package. Confirm that your recipient has checked everywhere the package might have been left by our driver and click Yes. Enter your contact information, including your name, phone number, and email address (optional).
Will FedEx leave package at door if not home? ›
If you missed your delivery, we'll leave a door tag for you. It has a number that's associated with your package's original tracking number and the steps you can take to locate your package.
Generally, we make deliveries from 8 a.m. to 8 p.m. Monday–Friday, and on Saturday and Sunday for residential deliveries. Residential deliveries may be eligible to be redirected to a nearby FedEx location or participating retail location like Walgreens or Dollar General to be held for pickup for up to 7 days.
How do I contact FedEx about a delivery problem? ›
I guess you can call FedEx Customer Service: 1-800-463-3339…
How do I unlock my FedEx account? ›
If you exceed the maximum allowed number of failed attempts to log in, wait 60 minutes after the last attempt, and your User ID will be reactivated. If you need additional help, you can contact FedEx Technical Support at 1.877. 339.2774.
Why can't FedEx leave my package? ›
Your package wasn't left for one of the following reasons: A signature is required. Import duties and taxes need to be collected. The package contains dangerous goods.
How do I access my FedEx account? ›
To access your FedEx account number:
- Go to fedex.com and select Sign Up or Log In.
- Log in if you haven't already.
- Select My Profile from the dropdown menu.
- Select Account Management to view your account number.
What problems is FedEx facing? ›
One of the biggest challenges that FedEx has faced in recent years is the rise of e-commerce and the increasing demand for fast and reliable delivery services. With the growth of online shopping, FedEx has had to adapt its business model to meet the changing needs of consumers.
Why is FedEx tracking so slow? ›
The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination. This is especially true during periods of long travel.
Why has my FedEx package stopped moving? ›
Shipments receive updates at various points in their journeys between pickup and delivery. The frequency of scans may vary and it is not unusual for a shipment that's on its way to go more than 24 hours without an update, especially during periods of long travel.
How do I find out why my FedEx package is delayed? ›
Delivery exception/delay means there are special circ*mstances with a delivery in process. You can access FedEx Tracking to track the status of your package and view the delivery exception in the Travel History section.