Please Note: Services may be impacted in response to COVID-19 (Coronavirus).
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
Located near Toronto
Distance: 500km
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United Way Simcoe Muskoka
Low-Income Energy Assistance Program (LEAP)
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County of Simcoe Administrative Centre, 1110 Hwy 26
Springwater, ON, L9X 1N6
Short Description
Access centre to apply for LEAP (Low-Income Energy Assistance Program) emergency financial assistance
- program runs from January 1, 2024 - December 31, 2024 or until funds are depleted
- grant is credited directly toward energy bill
- agency can arrange hold on a disconnection notice while a case is being assessed
- length of hold depends on utility company
- all decisions can be appealed
- Assistance through LEAP program is no longer limited to being received only once in a calendar year, but maximum amounts have changed
- Gas customers can receive up to $500 on past due balance
- Customers who heat with electricity can receive up to $600 on past due balance
- Eligible customers can apply more than once up to the maximum grant amounts
Effective March 1 2024
- Gas Customers can receive up to $650 towards their past due gas arrears
- Customers who heat with electricity can receive up to $780 towards their electricity arrears
- Income thresholds have increased, please call to find out if you are eligible
- No eligible leap applicant will be denied a leap grant due to lack of funding
- Gas Customers can receive up to $650 towards their past due gas arrears
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Ontario Energy Board
Ontario Electricity Support Program, Central Hub
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Office : 1-855-831-8151
Short Description
Program that lowers electricity bills for low-income households
- provides a monthly credit to eligible customers based on household income and household size
- credits will be applied directly to eligible customers' electricity bills
- an applicant may qualify for both this program and the Low-Income Energy Assistance Program (LEAP)
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TNO - The Neighbourhood Organization
TNO @ Flemingdon
Toronto
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Office: 416-424-2900
10 Gateway Blvd, Suite 104
Toronto, ON, M3C 3A1
Short Description
Community Resource Services
- faxing/printing/photocopying/scanning
- public-access computers
- community bulletin board and job board display
Settlement Services
- one-on-one needs assessment and plan
- information and referrals services
- orientation to life in Canada
- information on:
- Language Instruction for Newcomers to Canada (LINC)
- health care system and health benefits (Trillium Drug program, Healthy Smiles)
- education system
- housing services (Ontario Electricity Support Act)
- financial services and the banking system
- transportation system in Canada
- family services programs (Youth and EarlyON)
- employment related services
- citizenship preparation classes for the Citizenship Test
- orientation to Ontario workshop series
- assistance with immigration related forms
- volunteer opportunities
Housing Services
- assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
- Toronto Rent Bank Access Centre
- Ontario Electricity Support Program -- assistance with applications
- LEAP (Low Income Energy Assistance Program)
- Emergency Energy Fund Call Centre: 416-397-7368
Seniors Program
- The Integrated Services for Seniors (ISFS) program
- The Personal Support Services (PSS) for Low Acuity Home Care program
Violence Against Women
- counselling and crisis intervention, needs assessment and referral
- transitional support
- support groups for victims and survivors
Youth Drop-in Centre
Service Details
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TNO - The Neighbourhood Organization
TNO @ Leaside
Toronto
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Office: 416-467-0126
1 Leaside Park Dr, Unit 7
Toronto, ON, M4H 1R1
Short Description
Community Resource Services
- faxing/printing/photocopying/scanning
- public-access computers
- community bulletin board and job board display
Settlement Services
- one-on-one needs assessment and plan
- information and referrals services
- orientation to life in Canada
- information on:
- Language Instruction for Newcomers to Canada (LINC)
- health care system and health benefits (Trillium Drug program, Healthy Smiles)
- education system
- housing services (Ontario Electricity Support Act)
- financial services and the banking system
- transportation system in Canada
- family services programs (Youth and EarlyON)
- employment related services
- citizenship preparation classes for the Citizenship Test
- orientation to Ontario workshop series
- assistance with immigration related forms
- volunteer opportunities
Language and Skills Development Program
- Language Instruction for Newcomers to Canada (LINC) program
- Care for Newcomer Children (CNC)
Mental Health Program
- supportive counselling
- information and referral
Housing Services
- assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
- Toronto Rent Bank Access Centre
- Ontario Electricity Support Program -- assistance with applications
- LEAP (Low Income Energy Assistance Program)
- Emergency Energy Fund Call Centre: 416-397-7368
Service Details
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Toronto. Employment and Social Services
Ontario Works, Golden Mile Office
Toronto
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Office: 416-392-3400
Golden Mile Mall, 1880 Eglinton Ave E, Unit 139
Toronto, ON, M1L 2L1
Short Description
Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto
Financial Assistance -- monthly allowance based on family size, housing costs and income
- provides money for food, shelter, and other household costs
- coverage for prescription medications under the Ontario Drug Benefit Program
- help with health costs and employment related expenses
- visit www.toronto.ca/ontarioworks for general information
- Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
Health Support --includes medical supplies, sensory and mobility aids, medical transportation
- discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
- some benefits may be available to only those receiving social assistance, visit website for more information
Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job
- Access and Resource Centre - access to computers, printers and phones
- Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
- Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children
Child and Family Support - benefits include newborn child allowance, child care start-up costs
- Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
- help in pursuing child or spousal support
Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture
Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities
Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm
automated information, payment details, file status, service not available to TTY users
MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer
Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance
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Ontario. Ministry of Children, Community and Social Services. Ontario Disability Support Program
Ontario. Ministry of Children, Community and Social Services. Ontario Disability Support Program, Golden Mile Office
Toronto
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Office: 416-212-2807
1880 Eglinton Ave E
Toronto, ON, M1L 2L1
Short Description
Income Supports:
Health benefits -- prescription drugs, dental care, vision care
- medical supplies, including diabetic and surgical supplies
- transportation to medical treatment if cost exceeds $15 per month
- Pregnancy and Breastfeeding Nutritional Allowance
- Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support
Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics
- batteries for mobility devices and hearing aids
- guide dogs
- Special Diet Allowance may be available
Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit, moving costs and essential furniture
Employment incentives and benefits -- Employment and Training Start-Up Benefit
- child care costs
- Work-related benefit
- Transitional health benefit
- Employment Transition Benefit
Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit
Employment Supports -- job preparation, job search, starting a business
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users
Welfare Fraud Hotline 1-800-394-7867, [emailprotected] -- to report suspected cases of social assistance fraud
Service Details
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East York East Toronto Family Resources Organization
East York Housing Help Centre
Toronto
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Office: 416-698-9306
1350 Danforth Ave
Toronto, ON, M4J 1M9
Short Description
Housing Help Centre includes assistance in housing search, applying for subsidized housing, education on tenant rights and eviction prevention services
Toronto Rent Bank Access Centre
Interest-free repayable loans to low-income households who are in rental arrears or need to move into more suitable housing
- outreach, tenancy support for landlord and tenant mediation, eviction prevention, housing stabilization and tenant education sessions
Ontario Electricity Support Program
Access centre for assistance with applications
LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto
- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
- for help with Enbridge gas bills call 1-855-487-5327; Enbridge 2023 LEAP funding depleted, customers can re-apply 2 Jan 2024
Streets to Homes Follow up Program
Follow-up case management services for individuals recently housed by the City
Satellite Housing Access and Tenancy Support offices:
Access Point on the Danforth - 3079 Danforth Avenue
Service Details
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Arab Community Centre of Toronto
Arab Community Centre of Toronto, Scarborough Office
Toronto
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Office: 647-341-2722 ext 221
1855 Lawrence Ave E
Toronto, ON, M1R 2Y3
Short Description
Range of services and programs provided through communication channels such as phone, email, Zoom, Google Meet, WhatsApp and other channels, either in group sessions or individually; physical location is accessible by appointment
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Settlement Services
- information and referral services, housing and legal assistance
- translation and interpretation services
- counselling for students, individuals and families
- youth counselling and parenting sessions
- orientation programs
- Community Connections Mentorship Program for community support
- volunteer befriending for help adapting to the community and learning life skills
- group sessions such as wellnesss, English conversation classes, digital literacy
- referral services for credential assessment through World Education Services (WES)
Refugee Services
- support with attending inquiries
- assistance finding employment opportunities
- guidance with accessing social, welfare and legal services
- housing referral and assistance connecting with potential landlords
- provision of social and cultural activities
- Ontario Community Program Participation for placement of Ontario Works recipients as volunteers
Career Café -- assists newcomers understand and integrate into the Canadian job market
- provides one-on-one and group sessions, both online and in-person
- offers self assessment tools,
- provides guidance in resume and cover letter writing
- assists in researching the job market and gives networking support
Youth Services
- youth engagement programs and services
- recreational activities and sports programs
- leadership development and mentoring opportunities
- social and cultural events for youth
- career guidance and job readiness workshops
- mental health and wellness support services tailored to youth
Halftime
- project designed for empowering Black youth
- aims to enhance resilience against risk factors of violence
Toronto Youth Job Corps (TYJC) - employment preparation program for youth, especially those facing a difficult life situation or having a hard time getting a job
- full time paid employment preparation program for youth 15-30 years who are out of school, out of work, and in need of employment support
- 5 week pre-employment activities including resume preparation, employment readiness skills, career planning, counselling and referral services
- 8 to 16 week supported placement with an employer in the community, with ongoing support even after completing the program
- placements are in various fields such as sales, administration, construction, or trades
Access Centre for Ontario Electricity Support Program (OESP)
- introduction to OESP; eligibility information
- assistance with applications; assistance in renewing previous applications
Problem Gambling Program and Domestic Violence Program
- culturally sensitive prevention, education and treatment initiatives
- outreach and public education for community groups
- individual or group counselling for individuals struggling with gambling addiction or those affected by it
- counselling and referral for victims of family violence
Service Details
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Rogers Connected for Success
Toronto
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Toll Free: 1-866-689-0758
Short Description
Low-cost internet access by Rogers
Low cost service from a commercial provider
Service Details
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Toronto. Employment and Social Services
Ontario Works, Yonge Eglinton Office
Toronto
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Office: 416-397-1800
150 Eglinton Ave E, Suite 900
Toronto, ON, M4P 3E2
Short Description
Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto
Financial Assistance -- monthly allowance based on family size, housing costs and income
- provides money for food, shelter, and other household costs
- coverage for prescription medications under the Ontario Drug Benefit Program
- help with health costs and employment related expenses
- visit www.toronto.ca/ontarioworks for general information
- Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
Health Support --includes medical supplies, sensory and mobility aids, medical transportation
- discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
- some benefits may be available to only those receiving social assistance, visit website for more information
Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job
- Access and Resource Centre - access to computers, printers and phones
- Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
- Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children
Child and Family Support - benefits include newborn child allowance, child care start-up costs
- Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
- help in pursuing child or spousal support
Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture
Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities
Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status, service not available to TTY users
MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer
Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance
Service Details
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Ontario Energy Board, Hamilton Services
Ontario Electricity Support Program
Toronto
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Office: 1-855-831-8151
2300 Yonge St, 27th floor
Toronto, ON, M4P 1E4
Short Description
A program that lowers electricity bills for low-income households. The program will reduce the cost of household electricity by applying a monthly credit directly to the bill. The credit amount will depend on how many people live in the home and the combined household income.
Service Details
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Ontario Energy Board
Consumer Relations
Toronto
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Office: 416-314-2455
Toll Free: 1-877-632-2727
Toll Free TTY: 1-844-621-9977
2300 Yonge St, 27th Fl
Toronto, ON, M4P 1E4
Short Description
Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities
- investigates potential violations and enforces regulations
- regulates rates charged to customers and regulates rebates to consumers
- online inquiry and complaint forms
- online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage
- Help for Low Income consumers -- summary of programs, www.oeb.ca/rates-and-your-bill/help-low-income-consumers
- consumer newsletters and brochures
Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following year
- electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees
- for more details www.oeb.ca/newsroom/2017/ban-disconnection-homes-winter-customers-electricity-distributors-frequently-asked
Affordability Fund -- assists electricity customers who do not qualify for low-income conservation programs N.B. not accepting new applications
Service Details
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Toronto. Employment and Social Services
Ontario Works, Beaches Office
Toronto
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Office : 416-392-3200
1631 Queen St E
Toronto, ON, M4L 1G4
Short Description
Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto
Financial Assistance -- monthly allowance based on family size, housing costs and income
- provides money for food, shelter, and other household costs
- coverage for prescription medications under the Ontario Drug Benefit Program
- help with health costs and employment related expenses
- visit www.toronto.ca/ontarioworks for general information
- Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
Health Support --includes medical supplies, sensory and mobility aids, medical transportation
- discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
- some benefits may be available to only those receiving social assistance, visit website for more information
Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job
- Access and Resource Centre - access to computers, printers and phones
- Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
- Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children
Child and Family Support - benefits include newborn child allowance, child care start-up costs
- Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
- help in pursuing child or spousal support
Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture
Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities
Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm
automated information, payment details, file status, service not available to TTY users
MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer
Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance
Service Details
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Jewish Family and Child Service
Gordon S Wolfe Downtown Branch
Toronto
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Office: 416-638-7800
0ffice: 416-961-9344
Gordon S Wolfe, 365 Bloor St E, Suite 1904
Toronto, ON, M4W 3L4
Short Description
Multiservice agency providing a range of services for people with social and emotional problems, including counselling, information and referrals, supplementary financial assistance program (government assistance recipients), support groups, supports for assaulted women, in-home palliative care program, English conversation café for new immigrants, homelessness prevention program, and parenting, mental health and wellness programs and workshops
- Pathways to Employment in partnership with JVS Toronto
- Restitution Services for Holocaust Survivors
- Holocaust Survivor Emergency Funding
- chaplaincy services
- speakers
- all services confidential
Café Europa monthly group for Holocaust survivors in partnership with Bernard Betel (see separate listing)
Children
Jewish child protective and family services investigates allegations of child neglect and abuse
- adoption and foster home services and recruitment
- file and adoption disclosure
- counselling
- big brothers and big sisters program
- homework club
- school outreach counselling program
Families
Includes individual, couple, family and group counselling, family life education and life skills programs
- financial assistance combined with poverty reduction counselling for persons on social assistance
- assistance maximizing benefits and entitlements, and finding employment and accommodation
- support for families with special needs children
- Family Resource Centres for pre-school and caregivers (see separate listings)
Woman Abuse Program
Individual and group counselling, crisis intervention, emergency financial assistance, and support groups
- Here to Help group program for children and their mothers
- advocacy and community outreach
- education and consultation
- referrals
Service Details
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Neighbourhood Information Post
Toronto
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Office: 416-924-2543
Parliament Street Public Library, 269 Gerrard St E, 2nd Fl
Toronto, ON, M5A 2G3
Short Description
Community support
- community information and referral
- assistance in filling out government and housing forms, call for information
- income tax clinic
- phone and mail registry service
- computer, Internet and email access
- online resource directory
- case management
- advocacy
- peer-supported community events/festivals and hobby groups
Housing Trusteeship Services
Money management services to help clients pay rent on time
- financial literacy skills
- landlord and tenant mediation
- follow-up support and community links
Toronto Rent Bank, 416-397-7368
Grants to low-income households who are in rental arrears or need to move into more suitable housing
- Neighbourhood Information Post program coordinating agency
Energy Assistance Programs
Financial assistance to low income individuals and families who are in arrears for their utility bills, and have exhausted all other sources of financial support
Assistance with applications for OESP (Ontario Electricity Support Program); monthly credit applied to electricity bill for eligible customers based on household income and size
Member agency of Toronto Drop-in Network (TDIN)
Service Details
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Toronto. Employment and Social Services
Ontario Works, Wellesley Place Office
Toronto
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Office: 416-392-5300
111 Wellesley St E
Toronto, ON, M4Y 3A7
Short Description
Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto
Financial Assistance -- monthly allowance based on family size, housing costs and income
- provides money for food, shelter, and other household costs
- coverage for prescription medications under the Ontario Drug Benefit Program
- help with health costs and employment related expenses
- visit www.toronto.ca/ontarioworks for general information
- Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
Health Support --includes medical supplies, sensory and mobility aids, medical transportation
- discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
- some benefits may be available to only those receiving social assistance, visit website for more information
Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job
- Access and Resource Centre - access to computers, printers and phones
- Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
- Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children
Child and Family Support - benefits include newborn child allowance, child care start-up costs
- Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
- help in pursuing child or spousal support
Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture
Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities
Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status, service not available to TTY users
MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer
Welfare Fraud Hotline 416-392-8980 --to report allegations of fraudulent collection of Ontario Works assistance
Service Details
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Ontario. Ministry of Children, Community and Social Services. Ontario Disability Support Program
Ontario. Ministry of Children, Community and Social Services. Ontario Disability Support Program, Wellesley Place Office
Toronto
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Office: 416-326-3344
111 Wellesley St E
Toronto, ON, M4Y 3A7
Short Description
Income Supports:
Health benefits -- prescription drugs, dental care, vision care
- medical supplies, including diabetic and surgical supplies
- transportation to medical treatment if cost exceeds $15 per month
- Pregnancy and Breastfeeding Nutritional Allowance
- Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support
Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics
- batteries for mobility devices and hearing aids
- guide dogs
- Special Diet Allowance may be available
Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit, moving costs and essential furniture
Employment incentives and benefits -- Employment and Training Start-Up Benefit
- child care costs
- Work-related benefit
- Transitional health benefit
- Employment Transition Benefit
Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit
Employment Supports -- job preparation, job search, starting a business
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users
Welfare Fraud Hotline 1-800-394-7867, [emailprotected]-- to report suspected cases of social assistance fraud
Service Details
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Enbridge Gas Inc
Toronto
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Office: 1-877-362-7434
Crisis: 1-866-763-5427
500 Consumers Rd
Toronto, ON, M2J 1P8
Short Description
Natural gas distribution company
- report meter readings anytime by phone or online
- gas rates information by phone or online
- community investments, financial support, corporate donations and sponsorship enquiries
- community events service
Call Before You Dig: individuals must call so that underground wires or pipes can be located before they dig on their property for major landscaping or renovations
New Gas Service Installations: for individuals who currently do not have natural gas in their residence or business and would like further information on getting hooked up to natural gas
Golden Age Service: benefits include the waiving of security deposit and the option to pay their monthly gas bill after receiving their pension cheque (the bill will show the same due date, but the individual won't face any charges for paying late)
Budget billing plan: budgeting plan that evenly distributes natural gas charges over the course of eleven months
Low-Income Energy Assistance Program (LEAP): one-time emergency financial assistance * program runs throughout the year * maximum grant is $500 per fuel per household per year * grant is credited directly toward energy bill
Service Details
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Housing Help Centre, The
Housing and Support Services
Toronto
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Office: 416-285-8070
2500 Lawrence Ave E, Unit 205
Toronto, ON, M1P 2R7
Short Description
COVID19 Services provided remotely; call, email or fax and staff will follow up
Housing help, including information and referral, advice on tenant rights and responsibilities, eviction prevention, drop-in Tuesday mornings
- promotes affordable housing options
- Housing Connections (see separate entry) Community Partner, assistance with housing search and application process
Toronto Rent Bank
Access centre for interest-free repayable loans to low-income households in rental arrears, or needing to move into more suitable housing; also interest-free loans for first and last month's rent deposit to move into more affordable housing
- must have legal status in Canada and meet income requirements of 50 percent or less from social assistance
- landlord and tenant mediation
- follow-up search assistance and community referrals
Utilities Program
Access centre for utilities assistance
- help with applications for Ontario Electricity Support Program providing assistance to lower-income customers with their electricity bills
- help with applications for LEAP (Low Income Energy Assistance Program) providing assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
- for help with Enbridge gas bills call 1-855-487-5327
- access to Toronto Emergency Energy Fund (EEF) providing one-time grant to help pay electricity and gas bills
Community Building and Connections
Advocacy or access to financial aid to support integration and settlement in new community, including support to maintain or access permanent housing
- for women, seniors and individuals who are unhoused due to domestic violence, and not eligible for existing federal settlement programs
- also for residents of Scarborough or eastern North York, who have low income and at risk for homelessness
Settlement Program
Orientation, interpretation, referral to education, employment or health services, help with form filling, citizenship test preparation classes
Landlord Recruitment Program
Matches tenants with landlords, includes free rental listings, and information on landlord and tenant rights
EPIC Program
Follow-up case management services for individuals recently housed by the City of Toronto, by referral from City of Toronto outreach service
Service Details
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Housing Help Centre, The
York Region Housing and Settlement Services
Toronto
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Office: 416-414-6779
Office: 416-317-3655
Office: 647-267-5319
Office: 647-241-1237
Office: 416-268-0654
2500 Lawrence Ave E, Unit 205
Toronto, ON, M1P 2R7
Short Description
Newcomer housing support and settlement services, including information and referrals to other services such as Access York for rent or utility assistance intake, furniture bank, mediation services, legal clinic
- assists low income youth, families, newcomers and seniors in determining housing needs and applications to York Region Subsidized Housing and Special Priority
- assistance with applications for Ontario Electricity Support Program
- information sessions on subsidized housing and utility assistance, as well as Ontario Works and Ontario Disability Support Program
- advocacy for landlords and tenants, including connections to community resources and long- term support
- landlord registry, including recruitment of landlords, free rental listings, and landlord and tenant matching
- information on landlord and tenant rights and responsibilities
For Low-income Energy Assistance Program (LEAP) intake, contact United Way Simcoe Muskoka, 1-855-487-5327
Service Details
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Teresa Group - Child and Family Aid
Toronto
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Office: 416-596-7703
355 Church St, 2nd Floor
Toronto, ON, M5B 0B2
Short Description
Organization has resumed operations at the office post-COVID and clients are welcome to the organization for one-on-one appointments.
______________________________________________________________________________
Advances the dignity and well being of children and their families affected by HIV/AIDS by providing:
- practical support including access to infant formula, diapers, Welcome Baby Bag, food hampers, grocery vouchers, TTC tokens for medical appointments, new winter clothing, toys and gift cards for children and youth
- counselling and case management, family and child support groups, external referrals, and resources for children and their families around HIV
- overnight camp for children
Service Details
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Toronto People With AIDS Foundation
Toronto
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Office: 416-506-1400
163 Queen St E, 2nd Fl
Toronto, ON, M7A 2H6
Short Description
Provides support in accessing HIV medical care and medications, immigration services and other social services, as well as delivering practical support services
HIV Medical and Medication Access
- assists people living with HIV in getting connected to HIV medical care and HIV medications
- helps people access drug coverage through Ontario Works (OW), Ontario Disability Support Program (ODSP), Trillium Drug Program and free drug coverage from pharmaceutical companies
- accompany clients to medical appointments to provide translation, support and advocacy
- financial assistance for medical and medication costs (while finances are available)
Income Support
- help people living with HIV/AIDS access government assistance programs such as as OW, ODSP, Canada Pension Plan (CPP), Employment Insurance
- provides financial assistance for health and wellness needs
Immigration Support
- assists people living with HIV/AIDS access immigration support, including getting a legal aid certificate, referrals to lawyers who specialize in HIV
- offers language support in languages such as Spanish, Swahili, Amharic and French
- accompanies people to their immigration/legal appointments to provide interpretation, support and advocacy
- helps clients complete immigration applications
Food Programs
- Essentials Market weekly food bank, including pet food (member of Daily Bread Food Bank)
- Food for Life: weekly meal delivery program and delivery of items from the Essentials Market
Other Support Programs
- information and referral to other services such as mental health, housing, employment and legal services
- pet programs including financial assistance for vet bills, pet food, referrals to vets with discounted services, low cost spay/neutering and foster program in partnership with the Toronto Humane Society, see separate listing
- free haircuts on-site
- harm reduction kits, including used equipment drop-off and safer sex supplies on-site
Complementary Therapies
- hosts on-site free massage and acupuncture clinics in partnership with local colleges
Educational and Cultural Groups
- offers the Hassle Free HIV+ Women's Group as well as the Golden Girls Group for HIV+ Women over 60
- provides educational workshops for people living with HIV around HIV disclosure, U=U and harm reduction
- Saturday Social Club - play games and socialize
Engagement and Volunteer Programs
- opportunities for community members to volunteer and/or become community mobilizers
- engagement/volunteer programs including POWER (Positive Women's Empowerment and Resiliency) program, Men's Health, PHA Patient Instructor health educator program, front desk, Essentials Market, delivery and Therapeutic Care
Service Details
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Hydro One
Connected With Care
Toronto
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Office: 1-888-664-9376
Short Description
Assists customers in retaining their Hydro One service by helping them access financial relief programs and offers payment flexibility including customized price and payment plans and budget billing to customers experiencing financial hardship.
Service Details
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Bell Canada
Accessibility Service Centre
Toronto
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Toll free 1-800-268-9243
Office: 1-800-268-9243
Short Description
Dedicated call centre
- team of agents who are able to assist clients or any member of their support network to find solutions that may fit individual lifestyle needs in Home Phone, TV, Internet and Mobility
- answers any general inquiries
- people with vision impairment may call for a doctor's referral form to arrange for free use of 411 information, provided the doctor's referral meets the requirements of Bell Special Needs
Service Details
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Toronto, City of
Public Services
Toronto
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Office: 311
Office: 416-392-2489 (416-392-CITY)
Toronto City Hall, 100 Queen St W
Toronto, ON, M5H 2N2
Short Description
Parent and Family programs - Offers information on resources for parents and children in the region (includes information on Early years Centres and children with disabilities)
Service and Benefit Finder Tool
Toronto Long Term Care and Adult Services - Programs and Services related to Long Term Care, adult day services, respite care, seniors health and wellness
Emergency utility assistance and emergency utility assistance for rental units
Hardship fund - for low income residents who are not receiving social assistance, assistance includes some health services
Newcomer Services Kiosks - access to settlement workers, and other services that are free and confidential
FUN Guide - Search for, register, wishlist, or access information regarding recreation programs in Toronto
Grants, Incentives and Rebates
2023/24 Winter services plan for people experiencing homelessness
Service Details
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Low-Income Energy Assistance Program (LEAP)
County of Simcoe Administrative Centre, 1110 Hwy 26
Springwater, ON, L9X 1N6
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TNO - The Neighbourhood Organization
TNO @ Flemingdon
10 Gateway Blvd, Suite 104
Toronto, ON, M3C 3A1
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TNO - The Neighbourhood Organization
TNO @ Leaside
1 Leaside Park Dr, Unit 7
Toronto, ON, M4H 1R1
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Toronto. Employment and Social Services
Ontario Works, Golden Mile Office
Golden Mile Mall, 1880 Eglinton Ave E, Unit 139
Toronto, ON, M1L 2L1
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Ontario. Ministry of Children, Community and Social Services. Ontario Disability Support Program
Ontario. Ministry of Children, Community and Social Services. Ontario Disability Support Program, Golden Mile Office
1880 Eglinton Ave E
Toronto, ON, M1L 2L1
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East York East Toronto Family Resources Organization
East York Housing Help Centre
1350 Danforth Ave
Toronto, ON, M4J 1M9
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Arab Community Centre of Toronto
Arab Community Centre of Toronto, Scarborough Office
1855 Lawrence Ave E
Toronto, ON, M1R 2Y3
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Toronto. Employment and Social Services
Ontario Works, Yonge Eglinton Office
150 Eglinton Ave E, Suite 900
Toronto, ON, M4P 3E2
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Ontario Energy Board, Hamilton Services
Ontario Electricity Support Program
2300 Yonge St, 27th floor
Toronto, ON, M4P 1E4
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Ontario Energy Board
Consumer Relations
2300 Yonge St, 27th Fl
Toronto, ON, M4P 1E4
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Toronto. Employment and Social Services
Ontario Works, Beaches Office
1631 Queen St E
Toronto, ON, M4L 1G4
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Jewish Family and Child Service
Gordon S Wolfe Downtown Branch
Gordon S Wolfe, 365 Bloor St E, Suite 1904
Toronto, ON, M4W 3L4
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Neighbourhood Information Post
Parliament Street Public Library, 269 Gerrard St E, 2nd Fl
Toronto, ON, M5A 2G3
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Toronto. Employment and Social Services
Ontario Works, Wellesley Place Office
111 Wellesley St E
Toronto, ON, M4Y 3A7
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Ontario. Ministry of Children, Community and Social Services. Ontario Disability Support Program
Ontario. Ministry of Children, Community and Social Services. Ontario Disability Support Program, Wellesley Place Office
111 Wellesley St E
Toronto, ON, M4Y 3A7
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Enbridge Gas Inc
500 Consumers Rd
Toronto, ON, M2J 1P8
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Housing Help Centre, The
Housing and Support Services
2500 Lawrence Ave E, Unit 205
Toronto, ON, M1P 2R7
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Housing Help Centre, The
York Region Housing and Settlement Services
2500 Lawrence Ave E, Unit 205
Toronto, ON, M1P 2R7
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Teresa Group - Child and Family Aid
355 Church St, 2nd Floor
Toronto, ON, M5B 0B2
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Toronto People With AIDS Foundation
163 Queen St E, 2nd Fl
Toronto, ON, M7A 2H6
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Toronto, City of
Public Services
Toronto City Hall, 100 Queen St W
Toronto, ON, M5H 2N2
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