OTP is a “One-Time Password” which is randomly generated and sent to your registered mobile number for validation of the transaction. This is to provide an enhanced level of security on card transactions. The OTP will be sent to your registered mobile number within 2 minutes.
The registered mobile number is a local mobile number which is linked to your Standard Chartered Bank Botswana account. The last 4 digits of the registered mobile number will be shown to you on the Authentication page when the OTP is sent. If you have not registered your mobile number with Standard Chartered Bank Botswana, please contact Standard Chartered Bank Botswana at the earliest.
Please call Standard Chartered Bank Botswana or visit the nearest Standard Chartered Branch in the Botswana.
It is an additional security layer adding one more step to your online purchasing process when paying using your Standard Chartered Card for verifying the identity of the cardholder.
It protects you against unauthorized transactions when shopping online since the transaction will be authorized only when you key in your “One Time Password” (OTP).
Verified by VISA: This is a service provided by VISA to protect you when performing online purchases using your Standard Chartered Visa Card.
You will be able to see the Verified By Visa logo on the merchant website.
The service is free for Standard Chartered Visa Cardholders.
No, Verified By Visa/3D Secure Service will protect the card which you are currently using.
No, there is no need for any registration. All what you need to do is just making sure that you have a valid registered mobile number or valid email address registered with Standard Chartered Bank Botswana so you can get the “One Time Password” (OTP) required to perform the transaction.
Yes, supplementary credit cardholders can benefit from this service. The “One Time Password” (OTP) will be sent to the Primary Cardholder’s registered mobile number and Email ID.
The service is available for your Standard Chartered Visa Card now and it will work with all Verified By Visa/3D Secure online merchants.
No, but a large number of big shopping websites are providing this service and the number is increasing every day.
There is no need for any pre-registration. All you need to do is just read and accept the terms of using the service when performing your Verified By Visa/3D Secure online transaction. This will have to be done with each card each time.
- When you want to buy something online, usually, you will be asked to enter your basic credit card details (cardholder name), card number, Card expiry date, CVV/CVC code, & mailing address). Then, you will have to submit the details.
- After that, a pop up window will appear requesting you to enter your “One Time Password” (OTP). The “One Time Password” (OTP) will be sent to your mobile number and email id prior to any online purchase.
- Once you submit the “One Time Password” (OTP), the transaction will be sent for authorization and the merchant website will display a response to you.
In addition to the required information listed above you will be asked to read and accept the terms & conditions for using the service. Once you accept the terms, you will be able to submit the purchase request. This is a mandatory step for every card when using it to perform a Verified By Visa/3D Secure transaction.
No, Verified By Visa/3D Secure password is a “One Time Password” (OTP) that is generated every time you transact online and is not the same password that you use with your Standard Chartered Card when performing a point-of-sale (POS) based transaction or cash withdrawal from an ATM.
In case you have not received the OTP then you may choose to resend the OTP to continue using this functionality. However, please wait for 2-3 minutes before using this option.
When shopping with online merchants which are not Verified By Visa/3D Secure yet, we recommend the following:
- Shop with retailers which are reputable and reliable
- Keep a record of your online transactions e.g. bill receipt, order number, etc…
- Read the merchant’s terms carefully before submitting the purchase request
- Read carefully the delivery arrangements, cost, tax, and other information related to the product you intend to buy
- Make sure that the website is secured
- Use the latest version of your internet browser and make sure that your computer’s operating system is up to date
