Pet Insurance From The Award Winning Animal Friends (2024)

FAQs

Do animal friends pay out? ›

If your pet is lost or stolen, we will pay a percentage of the amount you paid or donated for your pet up to £3,000 if they are not found after 45 days. Cover for up to a maximum of £2,000,000 if your pet accidentally injures someone or damages their property and you are legally liable.

You or your vet should send your claim to us as soon as possible. We will aim to process your claim within 2 working days. The process of your claim may take longer if we have not received a fully completed claim form and all the relevant information needed to assess the claim.

Waiting period

With Animal Friends policies, you will not be covered for accidents within the first 2 days or illnesses starting within the first 14 days of your policy start date.

We are underwritten by Red Sands Insurance Company (Europe) Limited (RSE).

Processing a pet insurance claim is usually straightforward and your payout should take between seven and 10 working days. If you'd like an estimated date for the payout, call your insurance provider. Depending on who you're with, you may be able to track your claim's progress online.

Dog insurance helps you to cover the cost of veterinary treatment if your dog gets injured or falls ill. It can also have additional benefits such as cover if your dog dies or is put to sleep (if you paid for them) or if they injure someone or damage their property.

The typical waiting period is 14 days, particularly for illness coverage. Some pet insurance providers have a waiting period of only a few days for accident coverage. Hereditary conditions such as hip dysplasia typically have much longer waiting periods — up to a year.

You can cancel your policy at any time by calling us on: 0344 557 0300, Monday to Friday, 9am to 5pm. You can also cancel by speaking to us on Live Chat or by emailing: info@animalfriends.co.uk. We cannot cancel a policy without the policyholder's permission.

Our spay neuter certificate covers the cost of a routine spay/neuter procedure including a cursory (not full) surgical pre-exam, anesthesia, surgical procedure, waste disposal, day of surgery post-operative care and pain relief, hospitalization as required and stitch removal if necessary.

Once your dog reaches the age of 8 or your cat reaches the age of 10, you'll have to start paying either 20% or 35% of the vet fees every time you make a claim. This is known as a co-payment and the amount will be deducted from your vet fee limit.

Who started Friends of Animals? ›

The organization was founded by Alice Herrington in 1957, to protect cats and dogs. "To that end it offered low-cost spaying and neutering services to cut down the number of strays across the country.

Where do the animals come from? Most of the animals come from Best Friends Network partners, which are located all around the country.

Lifetime policies cover long-term, chronic or recurring conditions, as well as short term illness and injury. As long as the policy is renewed each year without a break, we will continue to provide cover for conditions such as diabetes or arthritis which require treatment over a long period of time.

That means the company limits how much they'll pay for a certain condition. Once you've reached the maximum limit for that condition, you can no longer make claims for it and will have to pay out of pocket.

It can cost between $50 to $220 to sedate a dog. Most pet insurance providers cover dog sedation associated with medical procedures for accidental injuries or illness, but not for wellness visits, grooming or other routine care.

“When asking [a] family member or friends to help you out with your dog when you're gone, we recommend offering to pay 60% to 70% of what a similar professional service would charge,” said Robert Bradley, founder of Superb Dog, a dog informational site.

You can increase your level of cover at renewal. If your pet already has a condition, and you change to a policy with a higher limit, we'll cover valid claims for this condition at your previous lower limit.

Reimbursem*nt will be made directly to the bank account of your choosing if your direct deposit information has been added to your policy. If you have not entered your bank information through your Pets Best Customer Portal, the payment will be made by check and mailed to the address on file.

We aim to process pre-authorisations within 1 working hour. This process may take longer if we have not received all the required information to assess the pre-authorisation. You can also submit your pre-authorisation on our online claims system- Pawtal.