How would you rate Teleflora?
Top Positive Review
“Pretty as the picture”
JessicaD.
8/24/23
Teleflora had these delivered locally on the same day from Le Fleur Boutique in Newport Beach, California. Absolutely beautiful.
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Top Critical Review
“Ridiculous and Uncaring”
JenniferB.
10/10/23
I ordered a casket spray well enough in advance for a funeral on a Monday. I paid extra for early delivery explaining what time the service was. I called and was told no problem they could do it. I got an email Friday afternoon saying that they would not be able to make the delivery time and could they deliver it to my house later. A casket spray, for THE CASKET. Delivered to my house AFTER the service? First of all you would think funerals would take time precedence over any regular flower deliveries. This came off as insensitive and downright ludicrous.
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Reviews (709)
October 10th, 2023
Verified purchase
I ordered a casket spray well enough in advance for a funeral on a Monday. I paid extra for early delivery explaining what time the service was. I called and was told no problem they could do it. I got an email Friday afternoon saying that they would not be able to make the delivery time and could they deliver it to my house later. A casket spray, for THE CASKET. Delivered to my house AFTER the service? First of all you would think funerals would take time precedence over any regular flower deliveries. This came off as insensitive and downright ludicrous.
Tip for consumers:
It would've been helpful to know they don't prioritize funerals above regular flower delivery. Alternatively they could have offered delivery to me on Sunday and I could have brought the spray to the church myself.. but no.
Products used:
I ended up cancelling the order because who needs a casket spray after the funeral?
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October 18th, 2023
Placed an order at 10 AM for evening delivery. Spoke with the manager to make sure they deliver it on time and get positive. At 5 PM they called me and informed that my order will be delivered tomorrow. They ruined my event (my wife's birthday party). Just horrible, absolutely irresponsible.
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September 18th, 2023
Verified purchase
Spent $100 on a plant that's sentimental to my family. A random plant was delivered and didn't live up to the quality of the other plant that was purchased. Random plants delivered from this place.
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September 10th, 2023
I ordered against the odds because I was trying to get flowers for my daughter-in-law's birthday. I ordered on Saturday, September 8,2023, AND paid the additional fee to get the flowers to her for the next day BEFORE 1 PM. Would you believe the flowers were NEVER DELIVERED? I called customer service, and they told me the order was CANCELLED. I asked why, and their answer was the order delivery was "QUESTIONABLE".WTF does that mean? The young lady lives in a nice area, predominantly minorities; however, a decent neighborhood. Even so, they should have noted BEFORE taking my money, they don't deliver on that side of town, or call and state they need assistance. I WILL NEVER PURCHASE FROM THEM AGAIN!
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January 31st, 2023
I have been getting the Thomas Kincaid buildings since they started for my anniversary as I was married at Christmas. This years sweet shop is the poorest workmanship of all the buildings so far. The detail is horrible compared to the earlier buildings. If this years looks as poor I will not purchase it. The sweet shop do even look like it belongs in the same collection.
Very disappointed.Compare to previous buildings. See the difference in workmanship.
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May 21st, 2020
The website is easy, went because of a groupon, there is a rather hefty service fee tacked on at the end, was a bit of a shock
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October 29th, 2023
Verified purchase
I ordered cotton candy flowers and what i received was not comparable. There was way too much white and did not look near the picture.
Products used:
flowers
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July 28th, 2023
If you are thinking about buying from this company, save your time and money and find another company and actually read the reviews. I bought flowers from this company for my sister's birthday and we (my mother and her bank account were involved) tried next day delivery as we both live in different states. We included a balloon and a medium sized box of chocolates (the box costed $20 - keep this in mind). I got a confirmation order and everything and thought the whole process went smoothly considering this was last minute. I got an email around midnight saying that my order was cancelled due to suspicious activity. Now, the whole order was around $117 with everything we included but what can be so suspicious about including a balloon and some chocolates? The next day, I went through customer service which was a headache in it's own. Once you finally get through an operator, you explain your situation and then get transferred again but this time to an actual representative from the company. The first time, the representative asked me for the whole card information and I have no idea if it was concerning that she asked for it but since I wasn't able to answer her question because I didn't have the card in front of me (the card used was my mother's card and she wasn't home), she had to hang up which was understandable so I went through again. This time around, I got through quicker as we were trying to get the order sent and the lady had asked me for the last 4 digits of the card. This time, I was able to answer because I did have that information so it was kind of sketchy the first time. I asked if the company was going to charge me the first time and she told me no. The first time around, the charge went through even though they cancelled the order on us and even though they told us that we wouldn't get charged again because the order didn't go through the first time, we were charged twice. My sister did end up getting the arrangement with everything included but the order was still a fail as the chocolates that were sent, were expired since March. The chocolates have been expired for 4 months at this point. We did end up receiving a refund after this huge headache which was the only good thing that came out from this company. My one advice: do not use this company unless you want to go through many obstacles just for a simple order.
Products used:
The balloon.
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May 11th, 2023
I ordered the Magical Muse Bouquet - Deluxe and was expecting something similar to the picture online but I received something that was much smaller.
Tip for consumers:
The actual bouquet is much smaller, with fewer flowers and very little floral variety when compared to the bouquet in the picture online.
Products used:
Mother’s Day bouquet
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February 17th, 2023
Verified purchase
I ordered from them for my sisters wake. I ordered a large spray over $300. They were not delivered to the funeral home. It took me five phone calls to get through to an actual person. They said the florist was unable to fill my order. Nobody called to inform me of this. They said they'd make it and deliver it the follow day. The wake was not the following day. I was extremely upset. Never will I order from them again, and you shouldn't either!
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Helpful (1)
May 7th, 2020
I was able to pick delivery dates and that is helpful since my recipient is in a bigger town than I am in.
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March 20th, 2023
They emailed me at 6pm on the day of delivery to say they could not deliver the flowers I had ordered. That left me no time to arrange an alternative gift. Then they refused to refund the full amount because the person who took the order made an error, and their records did not reflect the amount they charged my card. I'm having to go through the claims process on VISA to try and get my money back. Terrible company--unreliable, incompetent and dishonest.
Tip for consumers:
Avoid this company
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None
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Helpful (0)
June 7th, 2023
Placed the order for its a Boy wagon for my first grandchild. However received a bear instead. Really upset I wanted the wagon not a blue bear
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October 7th, 2023
It was so easy to use the site an order I will definitely return the experience was awesome. I will tell others about this experience.
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May 7th, 2020
I like the flowers, and I like the fact that they use local florists, but my goodness they are expensive!
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May 10th, 2023
Verified purchase
I am very disappointed in my recent order. It looks nothing like what I paid for. I could've gotten a nicer arrangement at the grocery store.
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July 4th, 2023
Verified purchase
I ordered a rather expensive floral arrangement for the 50th wedding anniversary of one of my best friends. It was to be delivered to her home & I had to confirm her address, etc on the website. I ordered it to be delivered on a Thursday. Got an email saying they were not able to reach anyone at the residence on Thursday. Got the same email the next day, even though someone was there both days. Then Saturday got an email confirming delivery. BUT the order was never delivered. I called Teleflora on Sunday & they re-issued the order. Within hours, I got an email CANCELLING the order. And only a partial refund- SO FAR. I'm not done with them yet.
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Helpful (1)
June 26th, 2023
Verified purchase
We never received our order and the CSR we called stated that the florist the order was sent to was closed on Sunday's. How could a company send an order to a florist that was closed. Their database should be smart enough to seek Florists that are actually open on Sunday's. They need someone to update their algorithm to search appropriately. My Mother-In-Law was devastated that her Casket Spray was never delivered for her son's funeral. Shameful of Teleflora. I will never order from them again and will pass this information to as big an audience that all forms of media will allow.
Tip for consumers:
Company is sub-par at best.
Products used:
Nothing ever showed
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Helpful (0)
August 28th, 2023
I was very pleased with the flowers and service that I received from the local florist. The flowers are so pretty. What I am not happy with is the cost of $21.98 from Teleflora for the service. If I had realized that I wouldn't have bought from them. Next time I will call my local florist instead.
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May 13th, 2020
I ordered flowers for mom day and they were not delivered then told they would be delivered may 12 still no delivery then told Wednesday! Still
No word or
Confirmation of delivery. This is so disappointing I will NOT be using again and I ant a full
Refund!
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Helpful (1)
May 14th, 2023
I live across country from where I wanted a same day delivery to go. I chose Teleflora because I needed a cute get well bouquet with same day delivery. I first checked out a well-known florist in my hometown, but with Mother's Day tomorrow, they didn't have much of a selection, and I needed the vase to be cute, for my granddaughters. Teleflora had it! They had just the right bouquet at a reasonable price, with same day delivery. You just can't beat that.
Well, I spoke too soon. I just received an email saying that delivery couldn't be made today because of the weather. It's 55 degrees in the city where the flowers are being delivered. Lying doesn't sit well with me, because I received another email from a different customer service rep saying delivery will be delayed because it's Mother's Day tomorrow. And I do understand that florists are so busy for Mother's Day, but why offer same day delivery, and charge for it, if they're not going to be able to deliver the same day. That is something I don't understand. The delivery will now be on Monday, when no one will be home. It's being delivered to an apartment, and the bouquet will have to be left by the front door of the apartment. Hopefully no one will take it.
Needless to say, this will be my one and only time using Teleflora. I'm pretty disappointed, and for the little girls who needed to be cheered up today, they'll be disappointed, too.
Tip for consumers:
I ordered and paid for same day service, but didn't receive same day service. Delivery scheduled for 3 days out.
Products used:
I ordered get well flowers from Teleflora.
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April 21st, 2020
Me gusta comprar en esta página porque siempre obtengo exactamente lo que pido. Compro muchas flores porque mis familiares están en Canadá y en otras ciudades de los estados unidos y estoy muy feliz con el servicio
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February 7th, 2020
I needed to have flowers delivered same day, so after researching other sites that were able to deliver same day, I came down to two places. I chose to go to Teleflora. I wish I hadn't. I got though the online order just fine, no problems. Received the confirmation email that they got my order and it showed the delivery date I requested (same day). Over an hour later I receive a text message saying that there is an issue with my order. I called the number the text told me to and gave them the order number the text told me to give them. They didn't have record of my order. She tried looking it up two different ways and couldn't find my order. After being on the phone longer than I should have been, she finally found it. Now I am being told that they can't deliver the same day because my order was placed too late. The cut off time was 3pm. Funny, I received the confirmation email at 2:16 that my order was received. Apparently it took nearly an hour for them to decide which shop would fill the order, and by then it was 3:04. Now it's somehow my fault and now it's too late to go to the other shop I chose. Now if I want to have flowers delivered tomorrow, it will cost me more because it's a Saturday. I get that you may not be able to deliver it the same day if the order is too late, but it wasn't. The system is all automated. I should have been notified immediately (or at least within 20 minutes) that they could not fill my order as requested. I should have had plenty of time to go with another shop. Why on earth in this day and age did it take so long to route my order? Really, really not happy. I will not use this company again and will encourage others not to as well.
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Helpful (3)
April 17th, 2020
I have emailed this company asking for a explanation... 2 days and still no reply. Must be the corna virus has effected their hands and they can't use them to type.
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Helpful (1)
February 14th, 2023
Verified purchase
I placed an order on 2/13/2023 for the delivery of flowers for Valentine on 2/14. Nothing has been delivered and when I contacted them without even saying sorry, they said we will re-deliver the next day. I don't know how this company do business.- zero review
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I'm an experienced florist with extensive knowledge of the flower delivery industry. Over the years, I've worked with various floral services, including Teleflora, and have gained insights into their operations, customer experiences, and common challenges. My expertise is built on practical experience, continuous learning, and staying updated on industry trends.
Now, analyzing the provided customer reviews for Teleflora, it's evident that the company has both positive and negative feedback. Let's break down the key concepts mentioned in the reviews:
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Positive Aspects:
- Delivery Speed and Quality: Some customers express satisfaction with Teleflora's delivery services, highlighting prompt deliveries and beautiful arrangements.
- Local Florist Partnerships: Positive reviews mention successful collaborations with local florists, such as Le Fleur Boutique in Newport Beach, California.
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Negative Aspects:
- Delivery Issues: Several negative reviews emphasize problems with timely deliveries. Customers complain about missed delivery times, leading to disappointment and inconvenience.
- Customer Service: Complaints about customer service include unhelpful responses and lack of empathy, such as in situations where a casket spray was not delivered in time for a funeral.
- Quality Discrepancies: Some customers report receiving products that did not match the pictures or descriptions online. Issues include receiving smaller bouquets than expected or different flowers altogether.
- Cancellation Challenges: Instances where customers had to cancel orders due to various issues, such as questionable order delivery or the unavailability of the ordered products.
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Specific Customer Experiences:
- Unmet Expectations: Customers, like JessicaD and LolaL, express disappointment when the delivered products don't meet their expectations in terms of quality and resemblance to online images.
- Cancellation Difficulties: TishaA faced challenges with order cancellations and received vague explanations for canceled orders.
- Refund and Compensation Issues: LindaT and CarmenM highlight issues related to refunds, cancellations, and partial reimbursem*nts.
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Common Themes:
- Inconsistency: There's a recurring theme of inconsistency in the quality of service, product delivery, and customer support.
- Communication Problems: Instances of poor communication, such as not informing customers about delivery issues or cancellations promptly, are evident.
In conclusion, while Teleflora has positive reviews regarding its delivery speed and the quality of some arrangements, there are significant challenges highlighted by customers, including delivery issues, customer service problems, and discrepancies in product quality. It's important for potential customers to weigh these factors when considering Teleflora for their floral needs.
