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HelpExtra servicesTravel Insurance
We’ve partnered with Collinson to bring you great value travel insurance from Columbus Direct, tailored for every type of trip. If you didn’t get round to it when booking you can still add travel insurance before you go.
Travel insurance documents
We’ll email you within four hours from the time of the booking. If you’ve booked your flight more than four hours ago and have still not received an email from us about your travel insurance, simply call us on 0333 333 9637 or email easyJet.ins@collinsoninsurance.com, and we’ll be happy to re-send your policy documentation.
If you did not purchase travel insurance when making your flight booking, please clickhereto get a quote.
Cancelling travel insurance
After buying your policy you have 14 days to review it. If you haven’t claimed or commenced your travel and decided that you want to cancel you policy, all you need to do is contact us for a refund.
If you want to cancel as part of a flight change, go to Manage Bookings and click on Change flight.
From there you will be able to change your flight and also cancel your insurance.
Making a complaint
Should there be an occasion when we do not meet your expectations, we are committed to dealing with your complaint in a thorough and professional manner. If you wish to register a complaint please contact us as below:
Email easyJet.comp@collinsoninsurance.com
Quality Department
Collinson Insurance Services Limited
Sussex House, Perrymount Road
Haywards Heath
West Sussex
RH16 1DN
If you do not agree with our final response or if we do not reply within eight weeks, you may refer your case to the Financial Ombudsman Service (FOS):
The Financial Ombudsman Service
Exchange Tower, Harbour Exchange Square, London, E14 9SR
Tel: 0800 023 4567 UK Landline
Tel: 0300 123 9 123 UK Mobile
Email: complaint.info@financial-ombudsman.org.uk
The FOS is an independent body that arbitrates on complaints about general insurance products and other financial services. It will only consider complaints after we have provided you with written confirmation that our internal complaints procedure has been exhausted. Please note that you have six months from the date of our final response in which to refer your complaints to the FOS. Your legal rights are not affected.
Alternatively, you may also have the right to refer your complaint to an Ombudsman in your country of residence or use the Online Dispute Resolution Service. Your legal rights will not lose their effectiveness.
Making a travel insurance claim
In the unfortunate event of making a claim on your travel insurance please visit easyjetclaims.com24/7 or contact our Claims team between 09:00 and 17:00 GMT, Monday to Friday: 0333 333 9653.
The Claims team deals with non-emergency claims such as loss of luggage, cancellation and personal possessions claims.
If you are making a claim for medical costs or need emergency assistance during your trip, please contact the 24/7 emergency medical assistance number on 0333 333 9669.
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