Walmart To Offer Technologies and Capabilities To Help Other Businesses Navigate Their Own Digital Transformation (2024)

BENTONVILLE, Ark., July 28, 2021 — Today Walmart announced it will begin offering several of its own technologies and capabilities to other businesses and brands seeking to better serve customers as they increasingly shop across digital and physical storefronts. As part of this effort, Walmart also announced a strategic partnership with Adobe to integrate Walmart’s Marketplace, online and in-store fulfillment and pickup technologies with Adobe Commerce, a leading commerce solution for merchants and brands.

During the last several years, Walmart has built a world class organization that has developed its own technologies and services to meet the rapidly evolving needs of customers at scale. These unique capabilities enable Walmart to better serve customers, create differentiated experiences and grow its business as digital shopping continues to increase.

“We’ve built new capabilities to serve the evolving needs of our own customers, and we have a unique opportunity to use our experience to help other businesses do the same,” said John Furner, chief executive officer of Walmart U.S. “Commercializing our technologies and capabilities helps us sustainably reinvest back into our customer value proposition.”

Through the Adobe Commerce platform, retail businesses will be able to use Walmart’s unique cloud-based services to offer seamless pickup and delivery to their customers. Businesses will be able to reach new customers on Walmart’s fast-growing Marketplace where they can leverage Walmart’s Fulfillment Services to offer 2-day shipping nationwide. The partnership with Adobe to offer these capabilities will help businesses of all sizes improve their customer experience while operating more efficiently.

“The core mission of helping people save money and live better is at the heart of every idea including Scan & Go and checkout technologies, AI-powered smart substitutions and pickup and delivery,” said Suresh Kumar, chief technology officer and chief development officer of Walmart Inc. “Combining Adobe’s strength in powering commerce experiences with our unmatched omni-customer expertise, we can accelerate other companies’ digital transformations.”

“We’re excited to collaborate with Walmart to help Adobe merchants expand their businesses to new channels and offer shopping experiences that increase their competitiveness and fit well with shifting consumer behaviors in an increasingly digital economy,” said Anil Chakravarthy, executive vice president and general manager, Digital Experience Business and Worldwide Field Operations at Adobe.

Walmart has continued to leverage technology, such as machine learning, cloud powered checkout and pickup capabilities to offer more convenience and enhance the overall shopping experience for customers. To learn more about Walmart’s recent innovations, visit corporate.walmart.com.

To learn more about Walmart’s capabilities now offered on the Adobe Commerce platform, visit here.

About Walmart
Walmart Inc. (NYSE: WMT) helps people around the world save money and live better - anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, approximately 220 million customers and members visit approximately 10,500 stores and clubs under 48 banners in 24 countries and eCommerce websites. With fiscal year 2021 revenue of $559 billion, Walmart employs 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. Additional information about Walmart can be found by visiting corporate.walmart.com, on Facebook at facebook.com/walmart and on Twitter at twitter.com/walmart.

Walmart To Offer Technologies and Capabilities To Help Other Businesses Navigate Their Own Digital Transformation (2024)

FAQs

What is Walmart's digital transformation strategy? ›

Leveraging Walmart Digital Transformation Strategies advanced analytics and artificial intelligence, Walmart analyzes vast amounts of data to gain actionable insights into customer preferences, purchasing behavior, and market trends.

What digital technology does Walmart use? ›

Using AR & VR to help customers better visualise how products will look in real life. Walmart has increased investments in augmented reality (AR) and virtual reality (VR) technologies in recent years to better assist customers in envisioning how fashion, beauty and home items would look virtually.

How Walmart have used technology to their business advantage? ›

Walmart has continued to leverage technology, such as machine learning, cloud powered checkout and pickup capabilities to offer more convenience and enhance the overall shopping experience for customers. To learn more about Walmart's recent innovations, visit corporate.walmart.com.

What is the importance of sustainability and digital capabilities in Walmart's performance and strategy? ›

Digital solutions have also played an important role in Walmart's sustainability and supply chain performance. Using technology, Walmart improved its forecasting capabilities and reduced oversupply issues, leading to better alignment between its sustainability goals and overall supply chain performance.

What is Walmart's effective strategy structure? ›

Walmart's effective strategy/structure configuration is: cost leadership/functional.

What is Walmart's leading strategy? ›

Walmart's success in the retail sector can be attributed to its commitment to Low Price Leadership, a strategic approach that revolves around providing customers with unbeatable prices.

What is the new technology that Walmart has recently implemented? ›

Walmart has introduced new technologies in the artificial intelligence space, GenAI and AR, to help reshape how it serves customers.

What is digital work at Walmart? ›

Digital Personal Shopper

As a Personal Shopper, you will assist customers in finding and purchasing the products they need, providing exceptional service throughout their shopping experience. Job Types: Full-time, Part-time.

Why did Walmart go digital? ›

In a press release, Walmart said the digital shelf labels will help trim down the time-consuming and laborious process of routinely updating prices for new items, rollbacks and markdowns to only a couple of minutes. Without them, doing it by hand can span two days due to the number of items in Walmart stores.

How are technological factors affecting Walmart? ›

Despite its size, Walmart has been a leader in the adoption of technology for many years. The company has invested heavily in areas such as supply chain management, e-commerce, and artificial intelligence. This investment has helped Walmart to improve its efficiency, reduce costs, and better serve its customers.

How can technology support the operations of Walmart? ›

Walmart has been able to use information systems to keep track of inventory, sales, and customer data. This data can then be used to improve the efficiency of operations and the quality of customer service.

What type of innovation does Walmart use? ›

Automated Delivery

For example, Walmart has built a tech platform that uses automation and machine learning to turn a near-infinite number of factors into usable data which helps in improving its last-mile delivery ecosystem. As it learns through artificial intelligence (AI), the platform is designed to improve.

How does Walmart leverage technology? ›

The technology leverages algorithms and machine learning models to better visualize how clothing will look on, while View in Your Home (Home AR) allows customers to virtually place home goods items in their living spaces before making a purchase, helping to improve the shopping experience and reducing returns.

How much does Walmart spend on technology? ›

Walmart is leveraging AI-based technologies as a part of its digital transformation strategies. The annual ICT spending of Walmart was estimated at $9.5 billion in 2023.

What makes Walmart different from its competitors? ›

As mentioned earlier, it sells products at consistently lower prices than any of its competitors and has done so for decades. Further, Walmart does not rely on schemes or sales to attract and retain customers; customers are loyal to the brand.

What is the digital transformation strategy approach? ›

Generally, a digital transformation strategy is an attempt by an organization to digitize and modernize its operations and systems. Creating such a digital ecosystem isn't about adopting new technologies only, but also facilitating a shift in culture, workflow, and processes.

What is the digital transformation strategy in retail? ›

Retail digital transformation is the process of integrating technology into a retailer's operations, systems, and processes to improve the customer experience, enhance operational efficiency and drive growth.

What is Walmart's innovation strategy? ›

Walmart's supply chain innovations, including early adoption of barcode scanning technology, data-driven decision making, investment in new technologies like drones, and commitment to sustainability, have had a significant impact on the retail industry.

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