With over 60% of customers answering calls from legitimate companies andpreferring to use phone calls as the top communication channel, landlines areindispensable to businesses. While businesses have numerous features to ensure agreat customer experience, texting customers via a business landline is slowlycatching on.
Landline texting has revolutionized communication between companies andcustomers by keeping contact in real time. 37-40% of businesses are alreadytexting their clients and customers, and 50% of marketers have used textmessaging as part of their marketing strategy.
Read on to learn more about how Community Phone’s landline texting can help yourbusiness take communication with your customers to the next level.
What Happens if You Text A Landline?
If you text a landline that is not enabled to receive text messages, the messagewill disappear. You will not know that the message did not reach the recipientas you will not receive a delivery failure report. The recipient will not knowsomeone tried reaching them as their phone is not text-enabled.
If the landline is text-enabled, the service provider will call the recipientlandline and deliver the message as an audio recording or via email to ensuremessage delivery.
Why Should You Text-enable Your Landline Phone for Business?
Research states that over 90% of people prefer texting to calling. Text-enabledlandline phones allow businesses to communicate with clients in real time.
"Texting can be a great inclusion in your communication or marketing strategy,as texts have a higher success rate than voice or email. People readapproximately 95-98% of texts, and their click-through rate is nearly 50%" -says Harry Johns White, Marketing Specialist atNBAblast.
Here are some other reasons you should enable landline texting for yourbusiness:
Reliability and Speed
Text messages get delivered quicker than email or voice messages, and theirdelivery is assured. Businesses can leverage the speed of text messages to stayconnected to clients and customers. While emails may reach the junk folder, youcan retrieve voice messages only by logging into the voicemail box, which istime-consuming.
Easy of Use
Sending messages from your landline is as easy as texting from a mobile phone.The ease of use and the success rate of landline texting has encouraged manybusinesses to adopt this feature.
Increased Reach
Text messages elicit better responses than emails. The average opening rate fortext messages is 95-98% within 15 minutes of delivery, as against 16-20% in thecase of emails. Using landline texting ensures your messages get read.
Provides an Additional Touchpoint
The speed, reliability, and success rate of landline text messages provide anadditional touchpoint for you and your customers to stay in touch with eachother seamlessly, along with emails and voice calls.
Community Phone: The Best Landline Texting Service
Community Phone is the best business landline service in the United States thatdoes not require an internet or copper connection to operate. Their wirelesslandline base, which powers your phones, connects to cell towers in your area,giving you the reliability and call quality you expect from landlines.
The company has partnered with carriers nationwide to ensure you are coveredacross 99% of the U.S and have strong coverage in rural and low-reception areas.
Empower Your Business with Landline Texting from Community Phone
Stay in touch with your clients and customers with the Community Phone’slandline texting features. Here’s how you can utilize this feature for yourbusiness:
1. Log in to your user portal.
2. Enter the message you want to send.
3. Key in the phone number of the recipient and hit enter.
4. The recipient will now receive your message.
5. You can also see incoming text messages in your user portal.
Here are the benefits of the Community Phone landline-texting feature:
1. Allows two-way messaging so your customer and your business can stay intouch.
2. You can get text using your new local or toll-free numbers to ensure yourcommunication reaches your customers. Use your local number for your localcustomers to express solidarity and the toll-free number to expand your businessreach.
3. Potential customers can contact you anytime and place an order.
Other Business Features
Voicemail-to-email
Respond to missed calls at your convenience or based on priority without loggingin to retrieve voice messages. Thevoicemail-to-email feature allows you to accessvoicemail messages as audio files or transcripts in your mail.
Live Call Transfer
Ensure your customer reaches the person who can best help them without spendinghours on hold with the live call transfer feature. Any employee in yourorganization can transfer the call to any extension from the transfer list toget the proper assistance for your customer every time.
Call Routing
Route calls to the correct department or person whenever the customer contactsyour business using the Community Phone call-routingfeature. You can program several phones in your business to ring once to ensurethe customer call gets answered. Or program numbers to ring one after the otherif the first line is busy or does not answer.
Automated Answering Service
Program Community Phone’s custom dial menu to be your company’s automatedanswering service and route calls efficiently to answer frequently askedquestions or route calls to voicemail during peak or off-business hours.
Talk to your Community Phone account manager to know more!
Spam Call Blocking
Spam calls rob your employees ofproductive time and leave them vulnerable to fraud and scams. Protect youremployees and increase their productivity with Community Phone’s powerful spamcall blocker that stops spam calls before your phone rings.
Benefits of Switching to Community Phone
Switching phone providers is not a decision one can make lightly. Here are somebenefits that can help you understand how practical switching to Community Phoneis:
No internet required: The Community Phone landline base powering your phoneconnects to cell towers, eliminating the need for expensive high-speed internetor copper wire installations.
Unlimited nationwide calling: Stay in touch with your customers, clients,suppliers, and vendors across the country with unlimited minutes.
No contracts or hidden charges: Community Phone'slandline telephone service does not bind its customers inexpensive, lengthy contracts and does not surprise you with hidden charges.
Quick Set up: The landline base can be set up by anyone in your organizationin 2 simple steps in under 30 seconds, saving you hundreds of dollars ininstallation costs. Allocate the time you would otherwise spend chasingtechnicians on essential and productive tasks.
Number Choice:
1. Get a new local, toll-free, or vanity number to belong to your localcommunity.
2. Generate customer goodwill
3. Run targeted marketing campaigns
How to Port Your Number to Community Phone?
Porting your number to Community Phone is straightforward. Follow these stepsto port your number from your current provider while experiencing zerodisruption in service.
1. Sign up with Community Phone and request to keep your current number
2. Contact your old provider and request them to port your number to CommunityPhone.
3. Give Community Phone the necessary documents, including a signed letter ofauthorization, a recent phone bill, and the PIN of the existing account so thatthey start the porting process.
4. Set up your phone to switch to the Community Phone service.
5. Wait for the number porting process to accomplish.
6. Once the porting is complete, cancel your plan with your past provider.
FAQs
How to set up text messaging for a landline?
First, enroll in the Community Phone text messaging service by creating anaccount. Enable text messaging on the new landline service and enter the phonenumber to which you want to send a message. Now hit send, and your recipientwill receive the message.
How do I enable texting to my landline?
Text-to-landline is made simple with Community Phone. Once your subscription isactivated, choose a landline texting plan that suits your business. Complete thenecessary documentation, and you should be good to go once your account managergives you the green.
What happens if you text a landline phone number that is text-enabled?
When you text a text-enabled landline number:
1. The recipient of the text-enabled landline gets the message.
2. The landline device will ring and deliver the text message in a voice. Therecipient can reply to the message if your provider supports two-way messaging.
Talk to Community Phone business specialists at 866-933-2760 to get two-waymessaging landline-texting enabled!
Conclusion
Landline texting is a convenient method of communication that saves time andguarantees message delivery. Switching to Community Phone to enjoy two-waymessaging with your landline and to stay in touch with your customers is thebest investment your business can make in a sustainable communication tool.
Enjoy several VoIP-like business features, the reliability of the landline, andthe freedom of wireless access, without internet or copper wire landline woes.
Talk to Community Phone’s business specialists today!
